Aktivni odgovor

U SugarDaddyBalkan, we prioritise safety, transparency, and agile attention to our community.
This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries.

Official Contact Channels

• Contact Form: /contact
• General Support / Privacysupport@sugardaddybalkans.com
• Abuse/Impersonation Reports … and Collaboration with Judicial Authorities*reports@sugardaddybalkans.com
• Privatnostprivacy@sugardaddybalkans.com

Classification and Response Times (SLA)

We assign an initial priority to each case and work to meet these objectives:

* Timeframes may vary depending on case complexity. If delays are anticipated, we will inform you of the new estimate.

Case Management Process

1. Receipt and acknowledgement: confirmation through the originating channel with case ID.
2. Analysis and prioritisation: validation of evidence (screenshots, profile IDs, links).
3. Measures (per policies and Terms): warning, restriction of functions, suspension or account blocking, content removal, referral to authorities.
4. Follow-up: relevant updates maintained until closure.
5. Closure and feedback: we communicate the decision and, if applicable, security recommendations.

Moderation and Criteria

• We combine automated systems with human review.
• We do not tolerate harassment, impersonation, scams, unauthorised data sharing, or behaviours that put the community at risk.
• Decisions are based on our Pravila stranice i Uslovi korištenja.

Appeals

If you disagree with a measure, you may appeal within 20 days by writing to appeals@sugardaddybalkans.com with the case ID and additional information.
A separate team will review your request.

Public Interaction and Transparency

• We publish notices in the help centre for incidents that affect many users.
• We prepare a regular transparency report with aggregated data on reports, response times, and actions (without personal data).

Privacy and Personal Data

• We process reported data solely to manage the case (legal basis: legitimate interest and/or legal compliance).
• Rights of access, rectification, deletion, objection, and portability: write to privacy@sugardaddybalkans.com.
• Incident record retention period: 2 years, unless a different legal obligation applies.
• More information in our Politika privatnosti i kolačića.

Collaboration with Authorities

• We respond to valid legal requests and cases involving imminent risk.
• We will not respond to police requests without a court order.
• We request the relevant documentation and record each request for transparency.

Responsible Disclosure of Vulnerabilities

If you detect a security vulnerability:

• Do not exploit or disclose it publicly.
• Write to us at support@sugardaddybalkans.com with steps to reproduce it.
• We will acknowledge within 72 h and provide a status within 7 days.
• We may offer public recognition where appropriate.

Policy Updates

Posljednja recenzija: 20/08/2025.
We may update this policy to improve processes or comply with regulatory changes.
We will maintain a change history.