Active Response

У ШугарДедиБалкан, we prioritise safety, transparency, and agile attention to our community.
This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries.

Official Contact Channels

Contact Form: /contact
General Support / Privacysupport@sugardaddybalkans.com
Abuse/Impersonation Reports … and Collaboration with Judicial Authorities*репортс@сугардаддибалканс.цом
Приватностприваци@сугардаддибалканс.цом

Classification and Response Times (SLA)

We assign an initial priority to each case and work to meet these objectives:

Priority	Examples	Acknowledgement	First Actions	Estimated Resolution*
Urgent	Risk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illicit content	0–6 h	0–12 h	24–48 h
High	Fraud, severe harassment, extortion, undue charges, data leaks	24 h	24–48 h	3–5 days
Medium	Profile reports, misleading content, account failures	48 h	2–3 days	7 days
Low	Suggestions, general enquiries	72 h	3–5 days	14 days

* Timeframes may vary depending on case complexity. If delays are anticipated, we will inform you of the new estimate.

Case Management Process

Receipt and acknowledgement: confirmation through the originating channel with case ID.
Analysis and prioritisation: validation of evidence (screenshots, profile IDs, links).
Measures (per policies and Terms): warning, restriction of functions, suspension or account blocking, content removal, referral to authorities.
Follow-up: relevant updates maintained until closure.
Closure and feedback: we communicate the decision and, if applicable, security recommendations.

Moderation and Criteria

Комбинујемо аутоматизоване системе са људским прегледом.
We do not tolerate harassment, impersonation, scams, unauthorised data sharing, or behaviours that put the community at risk.
Decisions are based on our Site Policies и Услови коришћења.

Жалбе

If you disagree with a measure, you may appeal within 20 days by writing to appeals@sugardaddybalkans.com with the case ID and additional information.
A separate team will review your request.

Public Interaction and Transparency

We publish notices in the help centre for incidents that affect many users.
We prepare a regular transparency report with aggregated data on reports, response times, and actions (without personal data).

Privacy and Personal Data

We process reported data solely to manage the case (legal basis: legitimate interest and/or legal compliance).
Rights of access, rectification, deletion, objection, and portability: write to privacy@sugardaddybalkans.com.
Incident record retention period: 2 years, unless a different legal obligation applies.
More information in our Политика приватности и колачића.

Collaboration with Authorities

We respond to valid legal requests and cases involving imminent risk.
We will not respond to police requests without a court order.
We request the relevant documentation and record each request for transparency.

Responsible Disclosure of Vulnerabilities

If you detect a security vulnerability:

Do not exploit or disclose it publicly.
Write to us at support@sugardaddybalkans.com with steps to reproduce it.
We will acknowledge within 72 h and provide a status within 7 days.
We may offer public recognition where appropriate.

Policy Updates

Последња рецензија: 20/08/2025.
We may update this policy to improve processes or comply with regulatory changes.
We will maintain a change history.

Активни одговор